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Transforming the Digital Workplace at Mondelez International

Mondelez International is one of the largest snack companies in the world. Headquartered in Deerfield, Illinois, the company has operations in 165 countries and 107,000 employees.

In the past few years the company has made a strategic shift to strengthen its position at the top and deliver sustained growth in the years ahead.

As part of the plan, it decided to hand over the management and support of its end-user computing environment, in the hands of 34 IT partners, to a single IT service provider. After much deliberation and competitive bidding, the company chose HCL Technologies in 2018.

HCL was already a regional partner, operating in 16 European countries and providing onsite support services. Its new global appointment involved reimagining the digital workplace for Mondelez by modernizing helpdesk services, and globally managing onsite services, ITSM and EUC technologies, all under a single centralized operating model.

This whitepaper, produced by IDC, describes their partnership with HCL for managed workplace services and the outcome and achievements to date.